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Dispatch Call Queues
KST Staff • Sep 07, 2020
Computer Aided Dispatch Responder Queues
Add responding officers to queues and Orna will automatically dispatch responders when they become available. Queues makes it easier for dispatchers to manage new incidents and avoid the manual process of monitoring old incidents. Have multiple alarm calls in the same area? You can assign the same officer to those alarm calls and Orna will automatically dispatch the officer when the clear each call.
Dispatch Queues
- Adding officers to a queue is easy and automatically done through Orna's back-end by determining if a responding officer is assigned to another call for service. If you want to clear the officers previous call and bypass the queue, simply click the plus icon and Orna will apply a cleared time for the previous call, override the queue, and assign them to the current call.
- Need to remove an officer from a queue? Open the call they are in the queue for and remove the officer. By removing the officer they'll also be removed from the queue.
Navigate To Assigned Calls
When an officer is queued on a call, we'll display a busy label with the event ID they're associated with. This label is hyperlinked and clickable so dispatchers can easily navigate to the assigned call.
Viewing Calls With Queued Responders
When looking at your assigned and unassigned calls, you'll see an icon to the far right of the table indicating if the call has anyone listed in the queue. Making it easy for dispatchers to see which unassigned calls still need to be manually dispatched.
Manual Activity Reports
How to guide showing steps to turn on live traffic on the map.
How to download a case report in PDF format.
Now supervisors or administrators can modify / update tour stop comments entered by security guards until the tour is completed. This will allow for on duty supervisors to easily update or review comments for accuracy entered by field personnel.
You respond to calls for service daily and sometimes you may be waiting on scene for a couple of hours waiting for that tow truck to arrive. In some cases it may be beneficial to clear the call and return later on.
Below we will show how to self assign to a call and how to assign yourself multiple times. This functionality and also be combined with call stacking to help avoid forgetting about the previous call.
Orna allows for dispatchers to generate calls for service and send responders. In some cases, such as new areas of land being built or mountain ranges, physical addresses may not exist. Using the map, you can generate a new call for service by right clicking and generating a call based on GPS coordinates.
Do you have service level agreements with your clients mandating task completions such as locking a gate or pool within a defined time period? Orna's Time Sensitive option for tasks is now generally available to help prevent employees from completing tour stops prior to the agreed time with your clients. Use case example - Security Company A signed a contract with a new client. The new client requires their pools to be unlocked at 5-5:30am every day. Security Company A creates a new tour, adds the pool as a stop location and enables a task to unlock that pool with a time sensitive period. The security guards are unable to complete the task until 5am. Should the security guard fail to complete the task in time, such as 5:38am in this example, he/she is now required in Orna to select an exception reason for why it was unlocked late.
Many issues that are encountered can be resolved by restarting your application, however, In the event that a restart does not solve your problem, clearing your cache will most likely resolve the issue.
In your search bar for windows 10 type settings and open your computer settings.
Select Apps & Features if it's not already selected and scroll down to the Orna application.
Once you've found the Orna app, select advanced options.
Your dispatchers and field personnel can document starting and ending mileage when transporting prisoners, patients or anytime your policy requires it. Documenting mileage is done on a per responder basis, allowing companies to capture multiple mileage reports for the same call.
To capture mileage details, click the speedometer in the assigned table of the call. Enter your starting and ending mileage and click save. You can adjust this information at anytime before you close the call.
The New Call screen allows dispatchers to create new calls, assigning officers, or people/vehicles that are located on scene. All updates from dispatchers or responders in the field are sent in real-time when the call is updated.
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