How To Associate People & Vehicles On A Call For Service
KST Staff • September 28, 2020
Create A Call For Service
The New Call screen allows dispatchers to create new calls, assigning officers, or people/vehicles that are located on scene. All updates from dispatchers or responders in the field are sent in real-time when the call is updated.
Select the people and vehicles tab
- Select the people and vehicles tab
- Click on add vehicle
- Enter the vehicle details
Search for matching vehicle profiles
- Once you've added the vehicle details, you can click link.
- Clicking link will bring up a search box and automatically search the vehicle details you entered.
- If you find a matching profile, click link and we'll associate the details. If you don't find a matching vehicle, close the search box and click create to generate a new profile.
What if you don't find a match?
If you don't find a match, you can click create instead of link. This will create a profile based on the details you've entered. The same process can be followed for people.
Manual Activity Reports
How to guide showing steps to turn on live traffic on the map.
How to download a case report in PDF format.
Now supervisors or administrators can modify / update tour stop comments entered by security guards until the tour is completed. This will allow for on duty supervisors to easily update or review comments for accuracy entered by field personnel.
You respond to calls for service daily and sometimes you may be waiting on scene for a couple of hours waiting for that tow truck to arrive. In some cases it may be beneficial to clear the call and return later on.
Below we will show how to self assign to a call and how to assign yourself multiple times. This functionality and also be combined with call stacking to help avoid forgetting about the previous call.
Orna allows for dispatchers to generate calls for service and send responders. In some cases, such as new areas of land being built or mountain ranges, physical addresses may not exist. Using the map, you can generate a new call for service by right clicking and generating a call based on GPS coordinates.
Do you have service level agreements with your clients mandating task completions such as locking a gate or pool within a defined time period? Orna's Time Sensitive option for tasks is now generally available to help prevent employees from completing tour stops prior to the agreed time with your clients. Use case example - Security Company A signed a contract with a new client. The new client requires their pools to be unlocked at 5-5:30am every day. Security Company A creates a new tour, adds the pool as a stop location and enables a task to unlock that pool with a time sensitive period. The security guards are unable to complete the task until 5am. Should the security guard fail to complete the task in time, such as 5:38am in this example, he/she is now required in Orna to select an exception reason for why it was unlocked late.
Many issues that are encountered can be resolved by restarting your application, however, In the event that a restart does not solve your problem, clearing your cache will most likely resolve the issue.
In your search bar for windows 10 type settings and open your computer settings.
Select Apps & Features if it's not already selected and scroll down to the Orna application.
Once you've found the Orna app, select advanced options.
Your dispatchers and field personnel can document starting and ending mileage when transporting prisoners, patients or anytime your policy requires it. Documenting mileage is done on a per responder basis, allowing companies to capture multiple mileage reports for the same call.
To capture mileage details, click the speedometer in the assigned table of the call. Enter your starting and ending mileage and click save. You can adjust this information at anytime before you close the call.
Some users operate older versions of Windows and some organizations restrict employees with the Windows 10 app store. This guide is an alternative solution to installing Orna as a "App" on your computer. If you have Windows 10, you can download the Orna from the app store