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How To Export A Mileage Report For Calls For Service
KST Staff • October 6, 2020
Mileage Reporting and Documentation
Your dispatchers and field personnel can document starting and ending mileage when transporting prisoners, patients or anytime your policy requires it. Documenting mileage is done on a per responder basis, allowing companies to capture multiple mileage reports for the same call.
To capture mileage details, click the speedometer in the assigned table of the call. Enter your starting and ending mileage and click save. You can adjust this information at anytime before you close the call.
Generate Mileage Reports
Generating a mileage report is easy and can be done from the activity report page. Only closed calls will display on the report.
- Select your date range - Date ranges cannot be more than 60 days
- Select your clients - If you need to generate a mileage report for the entire company, don't apply a filter
- Download - You can download your mileage report by clicking on Download Mileage
Mileage Report - Excel File
When you download your mileage report, you'll be presented with an excel file. This file will display data from the filters applied on the activity report page.
- Event ID - The event ID is the call card ID that was automatically generated
- Nature Of Call - This is the type of incident your responders were dispatched to
- Client - This is the client selected on the call
- Sites - If any sites were selected, they'll show up in this column
- Call Date/Time - This is the call created date/time
- Officer Name - Responding officer in the assigned table associated with the mileage
- Primary/Backup - Identifying if the responder was primary or a backup unit on a call
Mileages are auto calculated so you can spend less time adding in formulas for calculations.
Manual Activity Reports
How to guide showing steps to turn on live traffic on the map.
How to download a case report in PDF format.
Now supervisors or administrators can modify / update tour stop comments entered by security guards until the tour is completed. This will allow for on duty supervisors to easily update or review comments for accuracy entered by field personnel.
You respond to calls for service daily and sometimes you may be waiting on scene for a couple of hours waiting for that tow truck to arrive. In some cases it may be beneficial to clear the call and return later on.
Below we will show how to self assign to a call and how to assign yourself multiple times. This functionality and also be combined with call stacking to help avoid forgetting about the previous call.
Orna allows for dispatchers to generate calls for service and send responders. In some cases, such as new areas of land being built or mountain ranges, physical addresses may not exist. Using the map, you can generate a new call for service by right clicking and generating a call based on GPS coordinates.
Do you have service level agreements with your clients mandating task completions such as locking a gate or pool within a defined time period? Orna's Time Sensitive option for tasks is now generally available to help prevent employees from completing tour stops prior to the agreed time with your clients. Use case example - Security Company A signed a contract with a new client. The new client requires their pools to be unlocked at 5-5:30am every day. Security Company A creates a new tour, adds the pool as a stop location and enables a task to unlock that pool with a time sensitive period. The security guards are unable to complete the task until 5am. Should the security guard fail to complete the task in time, such as 5:38am in this example, he/she is now required in Orna to select an exception reason for why it was unlocked late.
Many issues that are encountered can be resolved by restarting your application, however, In the event that a restart does not solve your problem, clearing your cache will most likely resolve the issue.
In your search bar for windows 10 type settings and open your computer settings.
Select Apps & Features if it's not already selected and scroll down to the Orna application.
Once you've found the Orna app, select advanced options.
The New Call screen allows dispatchers to create new calls, assigning officers, or people/vehicles that are located on scene. All updates from dispatchers or responders in the field are sent in real-time when the call is updated.
Some users operate older versions of Windows and some organizations restrict employees with the Windows 10 app store. This guide is an alternative solution to installing Orna as a "App" on your computer. If you have Windows 10, you can download the Orna from the app store
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