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Automated Client Email Notifications

KST Staff • September 6, 2020

Automated Notifications

Automated emails are designed to remove the manual requirements to distribute information to clients. By customizing the notifications per email address, Orna will automatically distribute information based on the triggers set.


Automated e-mails for daily activity reports, case reports, calls for service are all set up under each client profile page.


Automation can only be set up under the admin module


E-mails with attachments exceeding 9mb will not be automatically sent out, you'll need to manually download those forms and send them to your clients. This is a email client restriction, not an Orna restriction.


Activity Reports


Daily Activity Reports will be sent out based on the time zone and time selected under the notifications tab per recipient.


Data for the report is sent in 24 hour blocks, so you can set a recipient to receive data from 5am to 5am and receive it at 6am if needed. 


Weekly Activity Reports (Sun-Sat) will be sent out every Sunday



Monthly Activity Reports will be sent out on the first day of every month


Case Reports


For a specific person to be notified of an approved report, apply the option of when approved to the e-mail address.


Individual and/or group e-mail addresses added to the table will receive a copy of the case report once it's approved


Call Cards (Calls For Service)


For a specific person or group to be notified when a call is closed, apply the option of when closed to the specific e-mail address.


Individual and/or group e-mail addresses with this option will receive a copy of the call details once it is closed

How To Manually Generate Activity Reports

By KST Staff • April 2, 2021
Manual Activity Reports

Turn On Live Traffic

By KST Staff • February 28, 2021
How to guide showing steps to turn on live traffic on the map.

Download A Case Report File

By KST Staff • February 28, 2021
How to download a case report in PDF format.

Update Tour Stop Comments

By KST Staff • February 28, 2021
Now supervisors or administrators can modify / update tour stop comments entered by security guards until the tour is completed. This will allow for on duty supervisors to easily update or review comments for accuracy entered by field personnel.

Self Assigning and Responding Multiple Times To The Same Call For Service

By KST Staff • November 10, 2020
You respond to calls for service daily and sometimes you may be waiting on scene for a couple of hours waiting for that tow truck to arrive. In some cases it may be beneficial to clear the call and return later on. Below we will show how to self assign to a call and how to assign yourself multiple times. This functionality and also be combined with call stacking to help avoid forgetting about the previous call.

Create A New Call For Service From The Map

By KST Staff • November 9, 2020
Orna allows for dispatchers to generate calls for service and send responders. In some cases, such as new areas of land being built or mountain ranges, physical addresses may not exist. Using the map, you can generate a new call for service by right clicking and generating a call based on GPS coordinates.

Creating Time Sensitive Tasks

By KST Staff • October 26, 2020
Do you have service level agreements with your clients mandating task completions such as locking a gate or pool within a defined time period? Orna's Time Sensitive option for tasks is now generally available to help prevent employees from completing tour stops prior to the agreed time with your clients. Use case example - Security Company A signed a contract with a new client. The new client requires their pools to be unlocked at 5-5:30am every day. Security Company A creates a new tour, adds the pool as a stop location and enables a task to unlock that pool with a time sensitive period. The security guards are unable to complete the task until 5am. Should the security guard fail to complete the task in time, such as 5:38am in this example, he/she is now required in Orna to select an exception reason for why it was unlocked late.

How To Troubleshoot Issues With The Windows 10 Orna App

By KST Staff • October 17, 2020
Many issues that are encountered can be resolved by restarting your application, however, In the event that a restart does not solve your problem, clearing your cache will most likely resolve the issue. In your search bar for windows 10 type settings and open your computer settings. Select Apps & Features if it's not already selected and scroll down to the Orna application. Once you've found the Orna app, select advanced options.

How To Export A Mileage Report For Calls For Service

By KST Staff • October 6, 2020
Your dispatchers and field personnel can document starting and ending mileage when transporting prisoners, patients or anytime your policy requires it. Documenting mileage is done on a per responder basis, allowing companies to capture multiple mileage reports for the same call. To capture mileage details, click the speedometer in the assigned table of the call. Enter your starting and ending mileage and click save. You can adjust this information at anytime before you close the call.

How To Associate People & Vehicles On A Call For Service

By KST Staff • September 28, 2020
The New Call screen allows dispatchers to create new calls, assigning officers, or people/vehicles that are located on scene. All updates from dispatchers or responders in the field are sent in real-time when the call is updated.
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