Groups allow the flexibility to customize permissions for all users. If users are assigned to multiple groups, then a group that authorizes an action trumps a group that denies that action. 

User additions and removals are calculated every hour. At the end of the month we'll charge the highest usage number for your bill. 

1. Make sure you disable any employees that are no longer working for you before adding new ones
2. Example: if 1 user = $20 and you add 2 users, you'll be charged $40 for the month
3. Example: Add 5 users @ $20 = $100 and then remove 1 user before the end of the month, you're bill is still $100 because you had 5 licenses that month. If you don't add more users the next month you'll be charged for 4 users = $80
4. Trial periods have unlimited licenses without charge. Before the trial is over, disable any users you don't need or they'll be charged to your account if you proceed with the subscription.



Grace periods are being added for the first time since Orna was released. Grace periods allow for a short period of time for admins to remove old users if new ones have been added to avoid an increase in licensing. 

Metered Example: If an account has 10 users and then at 5pm an admin removes 2 users and adds 2 more at 5:10 pm the same day, you're license count will still be 10 users. However, if 2 users were added at 5pm and then 2 users were removed at 7:30pm, the account will show 12 licenses (users). 

Fixed Metered: If an account is on the $750 plan with 50 users, you'll be charged $750 for that month no matter how many users you have between 1-50. If you have 51 users your account will be charged $750 + $20 for the additional user.

All accounts are handled by the payment processor automatically. The payment processor determines if the account has an outstanding balance. If an account has an outstanding balance after the due date of the bill, the Orna subscription is terminated and the account is suspended. 

Administrators can login to Orna, but will be redirected to the payment management section to update debit/credit card details to be charged. Once the payment has been authorized, the account will resume it's Orna subscription and all employees can log in. 

Admins can cancel the subscription at any time by contacting your account representative. The subscription will terminate at the end of the billing cycle. You can resume the subscription before the end of the billing cycle if you made a mistake to avoid a disruption in access to Orna.