Payment Management
KST Staff • September 6, 2020
Payment Management
Groups allow the flexibility to customize permissions for all users. If users are assigned to multiple groups, then a group that authorizes an action trumps a group that denies that action.
HOW ARE USERS CALCULATED ON METERED PLANS?
User additions and removals are calculated every hour. At the end of the month we'll charge the highest usage number for your bill.
- Make sure you disable any employees that are no longer working for you before adding new ones
- Example: if 1 user = $20 and you add 2 users, you'll be charged $40 for the month
- Example: Add 5 users @ $20 = $100 and then remove 1 user before the end of the month, you're bill is still $100 because you had 5 licenses that month. If you don't add more users the next month you'll be charged for 4 users = $80
- Trial periods have unlimited licenses without charge. Before the trial is over, disable any users you don't need or they'll be charged to your account if you proceed with the subscription.
GRACE PERIODS
Grace periods are being added for the first time since Orna was released. Grace periods allow for a short period of time for admins to remove old users if new ones have been added to avoid an increase in licensing.
Metered Example: If an account has 10 users and then at 5pm an admin removes 2 users and adds 2 more at 5:10 pm the same day, you're license count will still be 10 users. However, if 2 users were added at 5pm and then 2 users were removed at 7:30pm, the account will show 12 licenses (users).
Fixed Metered: If an account is on the $750 plan with 50 users, you'll be charged $750 for that month no matter how many users you have between 1-50. If you have 51 users your account will be charged $750 + $20 for the additional user.
ACCOUNT SUSPENSIONS
All accounts are handled by the payment processor automatically. The payment processor determines if the account has an outstanding balance. If an account has an outstanding balance after the due date of the bill, the Orna subscription is terminated and the account is suspended.
Administrators can login to Orna, but will be redirected to the payment management section to update debit/credit card details to be charged. Once the payment has been authorized, the account will resume it's Orna subscription and all employees can log in.
CANCEL YOUR SUBSCRIPTION
Admins can cancel the subscription at any time by contacting your account representative. The subscription will terminate at the end of the billing cycle. You can resume the subscription before the end of the billing cycle if you made a mistake to avoid a disruption in access to Orna.
Manual Activity Reports
How to guide showing steps to turn on live traffic on the map.
How to download a case report in PDF format.
Now supervisors or administrators can modify / update tour stop comments entered by security guards until the tour is completed. This will allow for on duty supervisors to easily update or review comments for accuracy entered by field personnel.
You respond to calls for service daily and sometimes you may be waiting on scene for a couple of hours waiting for that tow truck to arrive. In some cases it may be beneficial to clear the call and return later on.
Below we will show how to self assign to a call and how to assign yourself multiple times. This functionality and also be combined with call stacking to help avoid forgetting about the previous call.
Orna allows for dispatchers to generate calls for service and send responders. In some cases, such as new areas of land being built or mountain ranges, physical addresses may not exist. Using the map, you can generate a new call for service by right clicking and generating a call based on GPS coordinates.
Do you have service level agreements with your clients mandating task completions such as locking a gate or pool within a defined time period? Orna's Time Sensitive option for tasks is now generally available to help prevent employees from completing tour stops prior to the agreed time with your clients. Use case example - Security Company A signed a contract with a new client. The new client requires their pools to be unlocked at 5-5:30am every day. Security Company A creates a new tour, adds the pool as a stop location and enables a task to unlock that pool with a time sensitive period. The security guards are unable to complete the task until 5am. Should the security guard fail to complete the task in time, such as 5:38am in this example, he/she is now required in Orna to select an exception reason for why it was unlocked late.
Many issues that are encountered can be resolved by restarting your application, however, In the event that a restart does not solve your problem, clearing your cache will most likely resolve the issue.
In your search bar for windows 10 type settings and open your computer settings.
Select Apps & Features if it's not already selected and scroll down to the Orna application.
Once you've found the Orna app, select advanced options.
Your dispatchers and field personnel can document starting and ending mileage when transporting prisoners, patients or anytime your policy requires it. Documenting mileage is done on a per responder basis, allowing companies to capture multiple mileage reports for the same call.
To capture mileage details, click the speedometer in the assigned table of the call. Enter your starting and ending mileage and click save. You can adjust this information at anytime before you close the call.
The New Call screen allows dispatchers to create new calls, assigning officers, or people/vehicles that are located on scene. All updates from dispatchers or responders in the field are sent in real-time when the call is updated.